Carpenters Tree Care Ltd

    Privacy Policy

    Last updated: February 2026

    1. Who We Are

    Carpenters Tree Care Ltd ("we", "our", "us") is a tree surgery and arboricultural services company registered in England. Our registered address is Tegan Court, Sutton, SM2 6GS. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

    2. What Data We Collect

    When you contact us, we may collect:

    • Your name
    • Email address
    • Phone number
    • Property address or location details
    • Details of the service you require

    3. How We Use Your Data

    We use your personal data to:

    • Respond to your enquiry and provide a quote
    • Arrange and carry out the services you have requested
    • Communicate with you about your project
    • Send follow-up correspondence related to completed work

    We do not sell, rent, or share your personal data with third parties for marketing purposes.

    4. Legal Basis

    We process your data on the basis of legitimate interest (responding to enquiries and providing services) and, where applicable, on the basis of your consent (e.g. when you submit a contact form).

    5. Data Retention

    We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, typically no longer than 3 years after your last interaction with us, unless a longer retention period is required by law.

    6. Your Rights

    Under UK GDPR, you have the right to:

    • Access the personal data we hold about you
    • Request correction of inaccurate data
    • Request deletion of your data
    • Object to or restrict processing
    • Data portability

    To exercise any of these rights, contact us at info@carpenterstreecare.co.uk.

    7. Cookies

    Our website may use essential cookies to ensure proper functionality. We do not use tracking or advertising cookies unless you provide explicit consent. Third-party services embedded on our site (such as Google Maps or review widgets) may set their own cookies.

    8. Contact

    If you have questions about this policy or your data, contact us at info@carpenterstreecare.co.uk or call 07825 669720 or 0203 745 8958.

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