Home About ServicesAll Services →Tree Surgery Tree FellingCrown ReductionsCrown ThinningPollardingTree PruningDead Wooding Hedges Hedge TrimmingHedge Reductions Removal & Site Stump GrindingSite ClearancesEmergency Tree RemovalWood Chipping Planning & Care Tree Surveys & ReportsTree Planting AreasAll Areas →Counties LondonSurreyKentWest SussexEast SussexHampshire Local Areas CroydonWimbledon & MertonKingston upon ThamesEpsom & EwellBromleyRichmond & TwickenhamGuildfordReigate & RedhillCaterham & OxtedBanstead & TadworthDorking & Mole Valley Advice Reviews Our Work Specials Contact 07825 669720Get a Free Quote - Home - Terms & Conditions # Terms & Conditions Last updated: February 2026 ## 1. Agreement These terms and conditions govern the provision of tree surgery and arboricultural services by Carpenters Tree Care Ltd ("we", "our", "us") to you ("the client"). By accepting a quotation or instructing us to carry out work, you agree to these terms. ## 2. Quotations All quotations are valid for 30 days from the date of issue unless otherwise stated. Quotations are based on the information available at the time of inspection. If site conditions differ materially from what was assessed, we reserve the right to adjust the price before commencing work. ## 3. Payment Payment is due upon completion of work unless alternative terms have been agreed in writing. We accept bank transfer and cash. For projects exceeding £2,000, a deposit of up to 30% may be required before work begins. ## 4. Access & Permissions The client is responsible for ensuring we have adequate access to the site and that any necessary permissions (including planning permission, conservation area consent, or Tree Preservation Order consent) have been obtained before work begins. We can advise on whether permissions may be required. ## 5. Cancellation You may cancel a booking with at least 48 hours’ notice at no charge. Cancellations with less than 48 hours’ notice may incur a cancellation fee to cover costs already committed. We reserve the right to postpone work due to unsafe weather conditions. ## 6. Insurance & Liability Carpenters Tree Care Ltd holds public liability insurance of £10,000,000 and employer’s liability insurance of £10,000,000. Copies of our insurance certificates are available upon request. Our liability is limited to the cost of the work carried out. ## 7. Waste Removal Unless otherwise agreed, all arising waste (brash, timber, and chippings) will be removed from site and recycled. If the client wishes to retain timber or chippings, this must be agreed before work begins. ## 8. Complaints We aim to resolve any concerns promptly. If you are not satisfied with any aspect of our service, please contact us within 14 days of work completion at info@carpenterstreecare.co.uk. ## 9. Governing Law These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. Privacy PolicyContact UsOur ServicesAreas We Cover Professional tree surgery and arborist services across London, Surrey, Kent and the South East. Fully qualified and insured. 07825 669720 0203 745 8958 info@carpenterstreecare.co.ukTegan Court, Sutton SM2 6GS ### Opening Hours Open 24 hours · 7 days a week ### Our Services - Tree Felling - Crown Reductions - Crown Thinning - Pollarding - Hedge Trimming - Hedge Reductions - Stump Grinding - Site Clearances - Emergency Tree Removal - Tree Pruning - Tree Surveys & Reports - Tree Planting - Dead Wooding - Wood Chipping ### Areas We Cover - London - Surrey - Kent - West Sussex - East Sussex - Hampshire - Croydon - Wimbledon & Merton - Kingston upon Thames - Epsom & Ewell - Bromley - Richmond & Twickenham - Guildford - Reigate & Redhill - Caterham & Oxted - Banstead & Tadworth - Dorking & Mole Valley ### Quick Links - About Us - Tree Care Advice - Reviews - Our Work - Special Offers - Contact Us © 2026 Carpenters Tree Care Ltd. All rights reserved. Privacy PolicyTerms & ConditionsCookie PolicySitemap Call NowFree Quote We use essential cookies to run this site and optional cookies for chat and embedded content. See our Cookie Policy. AcceptReject