---
title: "Terms & Conditions | Carpenters Tree Care Ltd"
description: "Terms and conditions for tree surgery services provided by Carpenters Tree Care Ltd. Payment terms, cancellation policy and liability information."
lang: en-GB
json-ld: |
  [
    {
      "@context": "https://schema.org",
      "@type": "Organization",
      "name": "Carpenters Tree Care Ltd",
      "url": "https://www.carpenterstreecare.co.uk",
      "logo": "https://www.carpenterstreecare.co.uk/favicon.png",
      "telephone": [
        "+447825669720",
        "+442037458958"
      ],
      "email": "info@carpenterstreecare.co.uk",
      "founder": {
        "@type": "Person",
        "name": "Harry Carpenter"
      },
      "foundingDate": "2016",
      "address": {
        "@type": "PostalAddress",
        "streetAddress": "Tegan Court",
        "addressLocality": "Sutton",
        "postalCode": "SM2 6GS",
        "addressCountry": "GB"
      },
      "areaServed": [
        {
          "@type": "AdministrativeArea",
          "name": "London"
        },
        {
          "@type": "AdministrativeArea",
          "name": "Surrey"
        },
        {
          "@type": "AdministrativeArea",
          "name": "Kent"
        },
        {
          "@type": "AdministrativeArea",
          "name": "West Sussex"
        },
        {
          "@type": "AdministrativeArea",
          "name": "East Sussex"
        },
        {
          "@type": "AdministrativeArea",
          "name": "Hampshire"
        }
      ],
      "sameAs": []
    },
    {
      "@context": "https://schema.org",
      "@type": "WebSite",
      "name": "Carpenters Tree Care Ltd",
      "url": "https://www.carpenterstreecare.co.uk",
      "description": "Professional tree surgery and arborist services across London, Surrey, Kent and the South East. Fully qualified and insured.",
      "publisher": {
        "@type": "Organization",
        "name": "Carpenters Tree Care Ltd"
      }
    },
    {
      "@context": "https://schema.org",
      "@type": "TreeRemovalService",
      "@id": "https://www.carpenterstreecare.co.uk/#localbusiness",
      "name": "Carpenters Tree Care Ltd",
      "image": "https://www.carpenterstreecare.co.uk/favicon.png",
      "telephone": [
        "+447825669720",
        "+442037458958"
      ],
      "email": "info@carpenterstreecare.co.uk",
      "url": "https://www.carpenterstreecare.co.uk",
      "priceRange": "££",
      "currenciesAccepted": "GBP",
      "paymentAccepted": "Cash, Bank Transfer",
      "openingHoursSpecification": [
        {
          "@type": "OpeningHoursSpecification",
          "dayOfWeek": [
            "Monday",
            "Tuesday",
            "Wednesday",
            "Thursday",
            "Friday",
            "Saturday",
            "Sunday"
          ],
          "opens": "00:00",
          "closes": "23:59"
        }
      ],
      "address": {
        "@type": "PostalAddress",
        "streetAddress": "Tegan Court",
        "addressLocality": "Sutton",
        "addressRegion": "Greater London",
        "postalCode": "SM2 6GS",
        "addressCountry": "GB"
      },
      "geo": {
        "@type": "GeoCoordinates",
        "latitude": 51.352933,
        "longitude": -0.20271
      },
      "areaServed": [
        {
          "@type": "AdministrativeArea",
          "name": "London"
        },
        {
          "@type": "AdministrativeArea",
          "name": "Surrey"
        },
        {
          "@type": "AdministrativeArea",
          "name": "Kent"
        },
        {
          "@type": "AdministrativeArea",
          "name": "West Sussex"
        },
        {
          "@type": "AdministrativeArea",
          "name": "East Sussex"
        },
        {
          "@type": "AdministrativeArea",
          "name": "Hampshire"
        }
      ],
      "aggregateRating": {
        "@type": "AggregateRating",
        "ratingValue": "4.93",
        "reviewCount": "400",
        "bestRating": "5",
        "worstRating": "1"
      },
      "founder": {
        "@type": "Person",
        "name": "Harry Carpenter"
      },
      "foundingDate": "2016",
      "description": "Professional tree surgery and arborist services across London and the South East. NPTC qualified, £10M insured. Crown reductions, tree felling, stump grinding and more.",
      "hasOfferCatalog": {
        "@type": "OfferCatalog",
        "name": "Tree Surgery Services",
        "itemListElement": [
          {
            "@type": "Offer",
            "itemOffered": {
              "@type": "Service",
              "name": "Tree Felling"
            }
          },
          {
            "@type": "Offer",
            "itemOffered": {
              "@type": "Service",
              "name": "Crown Reduction"
            }
          },
          {
            "@type": "Offer",
            "itemOffered": {
              "@type": "Service",
              "name": "Crown Thinning"
            }
          },
          {
            "@type": "Offer",
            "itemOffered": {
              "@type": "Service",
              "name": "Pollarding"
            }
          },
          {
            "@type": "Offer",
            "itemOffered": {
              "@type": "Service",
              "name": "Hedge Trimming"
            }
          },
          {
            "@type": "Offer",
            "itemOffered": {
              "@type": "Service",
              "name": "Hedge Reduction"
            }
          },
          {
            "@type": "Offer",
            "itemOffered": {
              "@type": "Service",
              "name": "Stump Grinding"
            }
          },
          {
            "@type": "Offer",
            "itemOffered": {
              "@type": "Service",
              "name": "Site Clearance"
            }
          }
        ]
      }
    },
    {
      "@context": "https://schema.org",
      "@type": "BreadcrumbList",
      "itemListElement": [
        {
          "@type": "ListItem",
          "position": 1,
          "name": "Home",
          "item": "https://www.carpenterstreecare.co.uk/"
        },
        {
          "@type": "ListItem",
          "position": 2,
          "name": "Terms & Conditions",
          "item": "https://www.carpenterstreecare.co.uk/terms-conditions"
        }
      ]
    }
  ]
---

[![Carpenters Tree Care Ltd](/assets/logo-D7u8zxU9.png)](/)

[Home](/)

[About](/about)

Services

[All Services →](/services)

Tree Surgery

[Tree Felling](/services/tree-felling)[Crown Reductions](/services/crown-reductions)[Crown Thinning](/services/crown-thinning)[Pollarding](/services/pollarding)[Tree Pruning](/services/tree-pruning)[Dead Wooding](/services/dead-wooding)

Hedges

[Hedge Trimming](/services/hedge-trimming)[Hedge Reductions](/services/hedge-reductions)

Removal & Site

[Stump Grinding](/services/stump-grinding)[Site Clearances](/services/site-clearances)[Emergency Tree Removal](/services/emergency-tree-removal)[Wood Chipping](/services/wood-chipping)

Planning & Care

[Tree Surveys & Reports](/services/tree-surveys)[Tree Planting](/services/tree-planting)

Areas

[All Areas →](/areas)

Counties

[London](/areas/london)[Surrey](/areas/surrey)[Kent](/areas/kent)[West Sussex](/areas/west-sussex)[East Sussex](/areas/east-sussex)[Hampshire](/areas/hampshire)

Local Areas

[Croydon](/areas/croydon)[Wimbledon & Merton](/areas/wimbledon)[Kingston upon Thames](/areas/kingston)[Epsom & Ewell](/areas/epsom)[Bromley](/areas/bromley)[Richmond & Twickenham](/areas/richmond)[Guildford](/areas/guildford)[Reigate & Redhill](/areas/reigate)[Caterham & Oxted](/areas/caterham)[Banstead & Tadworth](/areas/banstead)[Dorking & Mole Valley](/areas/dorking)

[Reviews](/reviews)

[Our Work](/our-work)

[Specials](/specials)

[Contact](/contact)

[07825 669720](tel:07825669720)[Get a Free Quote](/contact)

1.  [Home](/)
2.  Terms & Conditions 

# Terms & Conditions 

Last updated: February 2026

## 1\. Agreement

These terms and conditions govern the provision of tree surgery and arboricultural services by Carpenters Tree Care Ltd ("we", "our", "us") to you ("the client"). By accepting a quotation or instructing us to carry out work, you agree to these terms.

## 2\. Quotations

All quotations are valid for 30 days from the date of issue unless otherwise stated. Quotations are based on the information available at the time of inspection. If site conditions differ materially from what was assessed, we reserve the right to adjust the price before commencing work.

## 3\. Payment

Payment is due upon completion of work unless alternative terms have been agreed in writing. We accept bank transfer and cash. For projects exceeding £2,000, a deposit of up to 30% may be required before work begins.

## 4\. Access & Permissions

The client is responsible for ensuring we have adequate access to the site and that any necessary permissions (including planning permission, conservation area consent, or Tree Preservation Order consent) have been obtained before work begins. We can advise on whether permissions may be required.

## 5\. Cancellation

You may cancel a booking with at least 48 hours’ notice at no charge. Cancellations with less than 48 hours’ notice may incur a cancellation fee to cover costs already committed. We reserve the right to postpone work due to unsafe weather conditions.

## 6\. Insurance & Liability

Carpenters Tree Care Ltd holds public liability insurance of £10,000,000 and employer’s liability insurance of £10,000,000. Copies of our insurance certificates are available upon request. Our liability is limited to the cost of the work carried out.

## 7\. Waste Removal

Unless otherwise agreed, all arising waste (brash, timber, and chippings) will be removed from site and recycled. If the client wishes to retain timber or chippings, this must be agreed before work begins.

## 8\. Complaints

We aim to resolve any concerns promptly. If you are not satisfied with any aspect of our service, please contact us within 14 days of work completion at [info@carpenterstreecare.co.uk](mailto:info@carpenterstreecare.co.uk).

## 9\. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

[Privacy Policy](/privacy-policy)[Contact Us](/contact)[Our Services](/services)[Areas We Cover](/areas)

[![Carpenters Tree Care Ltd](/assets/logo-D7u8zxU9.png)](/)

Professional tree surgery and arborist services across London, Surrey, Kent and the South East. Fully qualified and insured.

[07825 669720](tel:07825669720) [0203 745 8958](tel:02037458958) [info@carpenterstreecare.co.uk](mailto:info@carpenterstreecare.co.uk)

Tegan Court, Sutton SM2 6GS 

### Opening Hours

Open 24 hours · 7 days a week

### [Our Services](/services)

-   [Tree Felling](/services/tree-felling)
-   [Crown Reductions](/services/crown-reductions)
-   [Crown Thinning](/services/crown-thinning)
-   [Pollarding](/services/pollarding)
-   [Hedge Trimming](/services/hedge-trimming)
-   [Hedge Reductions](/services/hedge-reductions)
-   [Stump Grinding](/services/stump-grinding)
-   [Site Clearances](/services/site-clearances)
-   [Emergency Tree Removal](/services/emergency-tree-removal)
-   [Tree Pruning](/services/tree-pruning)
-   [Tree Surveys & Reports](/services/tree-surveys)
-   [Tree Planting](/services/tree-planting)
-   [Dead Wooding](/services/dead-wooding)
-   [Wood Chipping](/services/wood-chipping)

### [Areas We Cover](/areas)

-   [London](/areas/london)
-   [Surrey](/areas/surrey)
-   [Kent](/areas/kent)
-   [West Sussex](/areas/west-sussex)
-   [East Sussex](/areas/east-sussex)
-   [Hampshire](/areas/hampshire)
-   [Croydon](/areas/croydon)
-   [Wimbledon & Merton](/areas/wimbledon)
-   [Kingston upon Thames](/areas/kingston)
-   [Epsom & Ewell](/areas/epsom)
-   [Bromley](/areas/bromley)
-   [Richmond & Twickenham](/areas/richmond)
-   [Guildford](/areas/guildford)
-   [Reigate & Redhill](/areas/reigate)
-   [Caterham & Oxted](/areas/caterham)
-   [Banstead & Tadworth](/areas/banstead)
-   [Dorking & Mole Valley](/areas/dorking)

### Quick Links

-   [About Us](/about)
-   [Reviews](/reviews)
-   [Our Work](/our-work)
-   [Special Offers](/specials)
-   [Contact Us](/contact)

© 2026 Carpenters Tree Care Ltd. All rights reserved.

[Privacy Policy](/privacy-policy)[Terms & Conditions](/terms-conditions)[Sitemap](/sitemap.xml)

[Call Now](tel:07825669720)[Free Quote](/contact)